ITS Support

Information technology services for CENG faculty, staff and students.

Perspective view of metalic Cal Poly shield mounted on wood grain wall
ITS has begun the process of visiting the 500+ campus and department classrooms and conference rooms to perform maintenance and test AV equipment prior to the start of Fall quarter. This includes cleaning the AV hardware and checking cables for wear and tear. We are also performing an AV equipment inventory so we are able to perform repairs as quickly as possible when problems are reported. Where possible, we are connecting Epson projectors to the network so that we can proactively monitor equipment health and measure things like bulb life.
 
With IT centralization, you should anticipate seeing unfamiliar IT staff in department rooms performing maintenance from 6 AM to 10 PM, Monday through Friday. Student staff will be wearing ID badges on lanyards identifying them as ITS employees and will not be left unsupervised in more sensitive departmental areas. Our staff should not be disruptive to your normal activities. If you need to use a room being serviced, please let staff know and they will vacate the space and return another time.
 
In addition, Fall support hours for classrooms will be expanded. Phone and in-person support will be provided from 6:45 AM to 9:15 PM, Monday through Thursday, and from 6:45 AM to 5 PM on Fridays. We will update classroom signage to reflect new service request contacts (call the Service Desk @ 805-756-7000), but this will take time to complete and may not be ready for the start of Fall quarter.

Please use one of the following methods to request support for your ITS needs:

  1. Contact the Service Desk to log a ticket by calling x6-7000 or 805-756-7000.
    Note: This is the preferred method of requesting support when immediate assistance is needed in the classroom. Phone and in-person support for classrooms will be provided from 6:45 AM to 9:15 PM, Monday through Thursday, and from 6:45 AM to 5 PM on Fridays.
  2. Email your request to servicedesk@calpoly.edu with detailed information of what you need support with.
  3. Submit a support ticket on the request portal link. Please be as detailed as possible.

Q1) Where do I go to find General ITS Help Resources (i.e. Adobe Suite, VPN, Office365, AWS Appstream, etc.)?
A1) Visit the Cal Poly ITS Knowledge Database.

Q2) Where do I go to find teaching resources, such as Zoom and Canvas? 
A2) Visit the CTLT Teaching Resources webpage.

Q3) Where can I download Cal Poly software? 
A3) Software can be downloaded from the ITS Software Downloads webpage. 

Q4) I have issues printing on campus, who do I contact?
A4) Please create a support ticket by calling the Service Desk at x67000 or 805-756-7000.

Q5) As an incoming or continuing student, what computer model should I purchase, and what specs should it feature?*
A5) The recommended hardware, specifications, and software vary depending on your major:

  • Aerospace Engineering majors – Please visit the Aero Recommended Laptop Specs webpage.
  • Computer Science and Software Engineering majors Freshmen and students enrolled in foundation courses may use a Chromebook or comparable machine. Students taking upper-division coursework and those enrolled in classes with a VR or gaming component, please consult with your instructors for specific hardware and software recommendations.
  • Computer Engineering and Electrical Engineering majors – Please see the School Computer Recommendations section of the EE Resources webpage.
  • Mechanical Engineering majors – Please visit the ME Computers and Software webpage.
  • All other majors – Please contact your academic department or program office directly for recommendations.
* View promotional flyer (.pdf) for information about current student offers on Dell products.
CENG provides access to a Remote Desktop environment. This system allows for applications to be hosted on servers but be launched on any Windows or MacOS computer.  CENG Remote Desktops is currently available to AERO, BMED, CE, ENVE, ME and MATE students. Requirements: To access the system off-campus, you must be running the Global Protect VPN. How to install Global Protect VPN.
    • Windows Users
    • MacOS Users:
      1. Open the App Store
      2. Search for Microsoft Remote Desktop
      3. Click on Free
      4. Click on Install App
      5. Enter your Apple ID and password
      6. Once installed, click Open
      7. Open Microsoft Remote Desktop
      8. Click the [+] box in the top left and select Add Workspace
      9. In the URL Field, type: https://cengwts.calpoly.edu/rdweb/Feed/webfeed.aspx
      10. Use your Cal Poly Portal username and password
      11. Click Refresh and you should see a success message
      12. You should see all the labs that you are permitted to access
      13. Double click a lab to launch

Last updated on October 18, 2021

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