CENG ITS Support

Information technology services for CENG faculty, staff and students

Perspective view of metalic Cal Poly shield mounted on wood grain wall

Please use one of the following methods to request support for your CENG ITS needs:

  1. Preferred Method: Email your request to servicedesk@calpoly.edu with detailed information of what you need support with.
  2. Alternatively, you can submit a support request ticket yourself by using the request portal link. Please be as detailed as possible.
  3. As a last option, you can call the Service Desk to help log a ticket by calling x6-7000 or 805-756-7000. Please be as detailed as possible.

This information will be provided soon. Please check back for updates.

Q1) Where do I go to find General ITS Help Resources (i.e. Adobe Suite, VPN, Office365, AWS Appstream, etc.)?
A1) Visit the Cal Poly ITS Knowledge Database.

Q2) Where do I go to find teaching resources, such as Zoom and Canvas?
A2) Visit the CTLT Teaching Resources webpage.

Q3) I have issues printing on campus, who do I contact?
A3) Please create a support ticket by calling the Service Desk at x67000 or 805-756-7000.

Q4) As an incoming or continuing student, what computer model should I purchase, and what specs should it feature?*
A4) The recommended hardware, specifications, and software vary depending on your major:

  • Aerospace Engineering majors – Please visit the Aero Recommended Laptop Specs webpage.
  • Computer Science and Software Engineering majors – Freshmen and students enrolled in foundation courses may use a Chromebook or comparable machine. Students taking upper-division coursework and those enrolled in classes with a VR or gaming component, please consult with your instructors for specific hardware and software recommendations.
  • Electrical Engineering majors – Please see the School Computer Recommendations section of the EE Resources webpage.
  • Mechanical Engineering majors – Please visit the ME Computers and Software webpage.
  • All other majors – Please contact your academic department or program office directly for recommendations.
* View promotional flyer (.pdf) for information about current student offers on Dell products.

CENG Remote Desktops and Apps is currently available for AERO, BMED, CE, ENVE, ME, and MATE students. 

Requirements:

  • Windows 8 or 10
  • MacOS 10.13 or later
  • Minimum Download Speed: 5 Mbps
  • Global Protect VPN
  • Browser: Chrome (Recommended), Firefox, Edge

To access site, you must be running Global Protect VPN.

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