CENG Information Technology (IT) Support Updates

Smiling student working on a laptop while sittin on a bench
A student uses a laptop computer on campus. Photo by Joe Johnston/University Photographer/Cal Poly 8-11-20

Looking for more information on Fall 2021 classroom and conference room support (see more below)? Have questions about MS Teams, teaching resources, computer specifications or any other IT-related issues? Just need some general ITS guidance?

The College of Engineering has a website for that. Visit the IT Support page for resources, instructions and FAQs. The support page is a one-stop-shop for students and faculty/staff.

Fall 2021 Update: Classroom and Conference Room Support

ITS has begun the process of visiting the 500+ campus and department classrooms and conference rooms to perform maintenance and test AV equipment prior to the start of Fall quarter. This includes cleaning the AV hardware and checking cables for wear and tear. We are also performing an AV equipment inventory so we are able to perform repairs as quickly as possible when problems are reported. Where possible, we are connecting Epson projectors to the network so that we can proactively monitor equipment health and measure things like bulb life. 

With IT centralization, you should anticipate seeing unfamiliar IT staff in department rooms performing maintenance from 6 AM to 10 PM, Monday through Friday. Student staff will be wearing ID badges on lanyards identifying them as ITS employees and will not be left unsupervised in more sensitive departmental areas. Our staff should not be disruptive to your normal activities. If you need to use a room being serviced, please let staff know and they will vacate the space and return another time. 

In addition, Fall support hours for classrooms will be expanded. Phone and in-person support will be provided from 6:45 AM to 9:15 PM, Monday through Thursday, and from 6:45 AM to 5 PM on Fridays. We will update classroom signage to reflect new service request contacts (call the Service Desk @ 805-756-7000), but this will take time to complete and may not be ready for the start of Fall quarter.

The Cal Poly College of Engineering understands there has been an enormous amount of turmoil and transition due to Coronavirus (COVID-19). As we continue offering support to our students, faculty, staff, alumni and friends, we also continue providing critical updates as well as college highlights. Ours is a college full of creative and bright engineers and staff. For more information on COVID-19 visit the Center for Disease Control and Prevention (CDC) website. For more information on how Cal Poly is responding to COVID-19, visit the Cal Poly Coronavirus website Coronavirus website.

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